By registering on the website of https://freskofiorito.co.uk or https://freskofiorito.co.uk in the mobile application, you entrust UAB "Žiežmarių gėlės" (hereinafter - the Company or us) with your personal data and give us the right to handle them in this Policy (hereinafter - Policy) and the Purchase and Sale of Goods https://freskofiorito.co.uk online store rules (hereinafter referred to as "the Rules") are provided by the scope, methods and purposes.

If you do not agree to the Terms, this Policy or their separate terms, we unfortunately will not be able to provide you with access to all or any of the Services provided by the Company (the Services).

In this Policy you will find all the information that we collect and process your information about, for which we use them, how much time we keep, and so on. This information is important, so we hope you'll read it carefully.

We draw your attention to the fact that both the Policy and the Rules may be amended, completed and updated.

Personal data is any information that can be used to identify a person, as well as any information about a person who has already been identified.

We respect your privacy, and the security of your personal data is our priority. We are taking appropriate organizational and technical measures to ensure that your personal data is always safe and that data processing practices comply with the requirements of our data protection laws and our internal policies.

The Company collects and manages your personal data listed in these Rules on the following legal grounds:

- Your consent to the Terms and Conditions and the conditions provided for in this Policy;

- Our legitimate interest;

- Execution of legal obligations arising and applicable to the Company.

Under the terms and conditions stipulated by applicable law, one or more of the above legal bases may apply to the processing of your personal data.

1. WHICH YOUR DETAILS WE HANDLE AND WHY?

1.1.REGISTRATION,VERIFICATION,ADMINISTRATION AND COMMUNICATION

Registration

By registering and agreeing to the Terms, you provide us with the following questionnaires. Submission of certain registration data is necessary and you will not be able to use the Services without providing them. By registering you confirm that the personal data you provide is accurate and correct, and you are at least 16 years of age. We do not accept liability for inaccurate, incomplete or misleading submission of your data.

Questionnaire

Categories of data

Your name, surname, address, email address, postcode and phone number

Legal basis for data management

Your agreement to use the Services under the terms and conditions provided for in the Rules

Data management deadline

All the time you use the Services. Your consent and proof of it may also be kept for a longer period if necessary so that we can defend against the claims, claims or actions brought against us.

How and for what purposes we use Your details?

According to your questionnaire data, we create a unique profile on our website https://freskofiorito.co.uk and https://freskofiorito.co.uk in the mobile application, by which we will identify you as a registered user of the website https://freskofiorito.co.uk and https://freskofiorito.co.uk mobile application and which will give you access to registered users. provided by the Services in the Rules and / or under the conditions provided for in this Policy.

According to the questionnaire provided by us, we also recognize you, for example, if you wish to update or change your data, contact us regarding the provision of certain personal information, the implementation of rights related to the processing of personal data, etc.

We also use contact information (email, telephone number) in your application to communicate with you, including by responding to your requests, comments, providing you important information about the Services, their provision and (or) changes in this Policy by contacting you. if you have forgotten to accept your purchases or we have detected problems with transactions performed, etc.

It is very important that your submitted questionnaire data is accurate and specific. If you provide incorrect (false) data, you will forget about them or update the changed data, it may be difficult for us to ensure the provision of the Services, or there may be problems with the exercise of your rights. We will under no circumstances be liable for any damage caused to you due to incorrect or incomplete personal data.

If the data you submit is changed, you must inform us immediately by replacing the relevant data on the registration form on the website or mobile application. For information on updating your profile data, please refer to Section 5.2 of this Policy.

The company will not be able to verify the accuracy of the data you provide and the reality. By accepting your registration form, we will assume that your data is accurate and correct, and all your permission are provided on your own free will, in full knowledge of this Policy and Rules.

1.2. ADMINISTRATION OF YOUR ACCOUNT

We process your data so that we can maintain and manage your account.

Account details:

Categories of data

The data provided during the registration process on the website https://freskofiorito.co.uk, account login details, actions in your account, including technical browsing data (IP address, login and browsing technical information)

Legal basis for data management

Your consent to create and use the account under the terms and conditions provided for in the Terms and Conditions

Data management deadline

The entire time you are an account user. Your consent and proof of it may also be kept for a longer period if necessary so that we can defend against the claims, claims or actions brought against us.

Your consent to use the account on our website https://freskofiorito.co.uk is considered to be received when you make the necessary steps for the account specified in the Rules and confirm your registration.

1.3. Processing your purchase data

Purchase data processing

By providing you with the Services and various advantages - by concluding and executing sales contracts, by making a refund (if you return the purchased item), by giving discounts, etc. - besides your registration data, we also process the details of your purchase transactions (hereinafter - purchase data).

Your Purchase Data is processed for the purpose of service administration:

Categories of data

Your name, surname, e-mail address. mail address, telephone number, delivery and residential address, date and time of purchase and delivery, trade names, quantities, purchase prices and discounts, payment method and payment information

Legal basis for data management

Your consent to use your account under the terms of the Terms and Conditions

Data management deadline

5 years from the date of the purchase transaction.

How do we use your purchase details?

We store the purchase data for 5 years from the date of the purchase transaction, and upon expiry of the term - we destroy and / or reliably deconstruct, i.e. irrevocably decouple your profile data and other personalized information.

Data profiling by administering the provision of the Services

By administering the Services, and in pursuit of the goals set forth in the Rules, we may use automated analysis of personal data (including your purchase data) and automated decision-making, including your profiling. We can group and analyze your data according to your purchased goods and / or taking into account other attributes that are specific to you (eg name, place of residence, etc.).

For example, analysis and profiling of your purchase data can be done in your interests in correcting your operating errors. Having noticed that due to an error, our goods were priced incorrectly or discounted, due to the purchase data, we can identify the buyers who bought such goods and correct their mistake (to compensate for the price difference, etc.).

It is important to note that our data analysis and profiling actions performed by us do not give you any legal or similar significant impact.

However, if you contradict the purpose for the analysis and profiling of your data automatically in this section of the Policy, we will accept and appreciate your objection. However, in view of the provision of the Services, your objection may indicate that we will not be able to allow you to continue to use our Services.

1.4. PROPOSALS AND INFORMATION

If you agree to receive offers and newsletters when filling in the registration form, we process your personal data by providing you with such offers and information, such as general newsletters, information about our and our partners' offers, discounts, promotions, sales, inviting you to participate in the actions, games and win prizes, listening to your opinions about the services provided and products, and so on. We provide suggestions and information in your account and mobile application as well as in other ways you choose: e.g. mail, SMS messages.

Personal data processed for the purpose of submitting offers and information:

Categories of data

Your name, email Email address and / or telephone number

Legal basis for data management

Your consent to receive offers and information

Data management deadline

Your consent to receive offers and news is valid. Your consent and proof of it may also be kept for a longer period if necessary so that we can defend against the claims, claims or actions brought against us.

 

You can choose your preferred communication channels by contacting e-mail. mail to info@freskofiorito.lt

You may refuse to receive offers and news at any time, at any time, to unsubscribe or to change your chosen messaging (s) by email. mail to info@freskofiorito.lt . Your refusal to receive offers and news will not prevent you from using the Services.

Data profiling with personalized offers

If you have chosen to receive personal offers and have agreed to profiling for this purpose, we will process not only your profile data for this purpose, but will further analyze and use the history of your purchase data.

Personal data processed for the purpose of submitting personal offers:

Categories of data

Your name, surname, address, e-mail address. e-mail address and telephone number, details of the purchase (including the date and time of purchase, trade names, quantities, total purchase price), the history of personal offers submitted to you and information on their use.

Legal basis for data management

Your consent to the profiling of your data by providing you with personal offers.

Data management deadline

As long as your consent to the data profiling is valid for you to submit personal offers. Your consent and proof of it may also be kept for a longer period if necessary so that we can defend against the claims, claims or actions brought against us.

By agreeing that your data will be profiled by providing you with personal offers, we will get the opportunity to know you, tailor your offers to your needs and provide other special benefits. For these purposes, we use automated data analysis and decision making, including profiling. We group and analyze your questionnaire and / or purchase data and, depending on your shopping habits and / or other attributes (for example, residential area, specific purchase transactions, etc.), we offer you relevant, interesting and useful offers and other information.

For example, based on your purchase history and buying habits, we can provide discounts on your favorite product categories, inform you about product updates, and more.

If you do not want your profile to be personalized with you, you may not give us such consent or cancel it at any time. In this case, you will continue to be able to use the Services, but we will no longer be able to provide you with personalized offers and information that are useful to you, to include you in the games, and so on.

1.5. STATISTICS, MARKET AND OUR PREPARATORY STUDIES

We are constantly making every effort to ensure that our range, promotions and discounts are as close as possible to our customers' needs.

Data processed for statistical, market, and behavioral studies by our customers:

Categories of data

Place of residence, purchase details (including date and time of purchase, trade names, quantities, total purchase price, amount of discounts granted)

Legal basis for data management

It is our legitimate interest to analyze the data and prepare reports for our business in order to evaluate our activities and create value for you both for the client and for the Company's business.

Data management deadline

5 years

We use automated data analysis in conducting surveys of statistics, market and customer behavior, and reporting on our business. During the analysis, we use non-personalized data and do not handle your name, contact information and other personalized information that is personalized to you. Analysis of data for the purpose of statistics, market analysis and the conduct of our customers allows us to make important business decisions, such as matching the range of our products to our customers, pricing, etc.

The data analysis activity does not have any legal or material implications for you.

1.6. CUSTOMER SERVICE FOR CLAIMS, COMPLAINTS, REQUESTS AND CONSIDERATIONS

We will use your personal data to respond to your inquiries, complaints, requests, and administer your feedback (hereinafter - the Query).

Data processed for statistical, market, and behavioral studies by our customers:

Categories of data

Your identification and contact information: name, phone number, e-mail address, address of residence, date of birth;

The content of your request: the event you are applying for, its circumstances, date, place, your request, request or response, the item, other information in the Inquiry;

Other documents and / or data submitted with the request: for example. purchase receipt details; photos;

Phone Call Record if you contact our Customer Support Helpline.

Legal basis for data management

Our legal responsibility to process and respond to user requests is our legitimate interest in evaluating our customer feedback in order to improve the quality of our business and services.

Data management deadline

Up to 12 months

We use your data only in order to properly and objectively examine your request, provide you with the necessary information, answer your questions, resolve your requests or requirements. We can also analyze the query data in order to improve the quality of our activities and the services provided to you, taking into account your opinions and suggestions.

HOW LONG WE KEEP AND USE YOUR DATA?

We process and keep your request and the data relating to it as long as we process the request, provide you with the answer and complete the decisions we make, as well as up to 6 (six) months after the request, but not less than:

- E-queries by mail - 6 months

- Complaints - 12 months

- Call records on the help line phone - up to 14 days

- Ratings (Star Storage) - 12 months

- Facebook personal messages - 6 months

If the Query initiates a legal dispute or there is a likelihood of such a dispute, we may keep your data longer, until the statutory limitation period for lodging a complaint or action is due and / or the final decision is finalized.

Upon the expiration of your data processing and retention period set forth in this Policy, we will destroy your data or depersonalise us reliably and irrevocably as soon as possible, within a reasonable and reasonable timeframe for such action.

2. FROM WHICH SOURCES WE TAKE YOUR PERSONAL DATA?

We receive almost all of your personal data from you. You provide us with sample information directly, for example, by filling in registration forms, and purchasing data using the Services.

We also receive your data directly from you when you submit a Query in any of the ways you choose: by writing us an email, by submitting a written request to us, calling our customer support line, and so on.

If, in order to qualitatively and objectively examine your request, we need to collect additional information or to conduct a study of the relevant circumstances, we may associate your Request Data with the data we collect and (or) your inquiry, for example. we can provide data on purchase transactions, the history of using your account, interview our employees, and so on.

3. WHAT CIRCUMSTANCES AND WHAT DOING ANY THIRD PARTY DO WE DISCOUTE YOUR DATA?

We may transfer your data to third parties who assist us in the execution and administration of the Services, provide us with services related to the administration of Customer Inquiries. Such individuals may include database software vendors, database administrators, data centers, hosting and cloud service providers, direct marketing service providers, market research or business intelligence service providers, suppliers of goods delivery services, etc. In each case, we provide the data processor with only as much data as is necessary to complete a specific order or provide a specific service. Our recruited data processors can process your personal data only according to our instructions and can not use them for other purposes or transfer to others without our permission. In addition, they must ensure the security of your data in accordance with applicable law and written agreements with us.

If the Event description described in the Inquiry can be considered as insured, we will transfer your request and data to the insurance company (ies) where we insure our civil liability, property or which provides us with a different insurance policy related to the event named in your request. protection. Insurance companies act as independent data controllers and process your data in accordance with the terms and conditions established by the insurance company. https://freskofiorito.co.uk

Data may also be provided to competent authorities or law enforcement agencies such as the police or the supervisory authorities, but only upon request and only when required by applicable law or in the cases and procedures provided by law, in order to safeguard our rights, our purchasers, staffing and resources security, bring, present and defend legal requirements.

If we use Website Analysis Services (e.g., Google Analytics, Google Tag Manager, FaceBook Pixsel, Yandex Metrica, WebMaster) to determine how you use the website https://freskofiorito.co.uk or Hot Tub Team in the mobile application provided information, your personal data may be exchanged with third parties who rely on this information when assessing how the website or mobile application is used, preparing web site or mobile application activity reports for site operators, and providing other uses of the website, the internet, and mobile application. related services. See Cookie Policy for more information.

4. IN WHICH TERRITORIES AND JURISDICTIONS WE USE YOUR PERSONAL DATA?

We process your personal data only in the territory of the European Union. We do not currently intend to transfer or transfer your personal data to third countries.

5. WHAT DO YOU PROVIDE DATA PROTECTION LAW AND WHAT YOU CAN APPLY?

Data protection legislation gives you many rights that you can freely use, and we need to provide you with that opportunity. Information about your specific rights and how they are implemented are presented in this Policy below, please read it carefully.

5.1.THE RIGHT TO LEARN OUR DIRECT PERSONAL DATA

You are entitled to receive our confirmation that we process your personal data and also have the right to access our personal data and information about your data processing purposes, categories of data processed, categories of recipients of data, processing times, sources of data, automated solutions acceptance, including profiling, and its implications and consequences for you.

We provide the majority of this information to you in this Policy and we believe that it is useful to you.

If you are a user of the https://freskofiorito.co.uk account on your website, you can access your personal data (for example, checking relevant questionnaire information, permissions provided to you) at any time in your account, to receive the invoices you have issued for the last 12 months.

If the information provided in this Policy, the website https://freskofiorito.co.uk account or the Hot Tub Team mobile application is insufficient or you wish to receive the transaction history for more than 12 months, you can always contact us in the ways indicated in section 6 of this Policy.

5.2. THE RIGHT TO REPAIR PERSONAL DATA

If the information submitted to you in your registration form has changed, or if you believe our information about you is inaccurate or incorrect, you have the right to request that information be amended, revised or corrected.

You can make adjustments to your data on the website https://freskofiorito.co.uk account or https://freskofiorito.co.uk mobile application. You can also contact us in the ways described in Section 6 of this Policy and request that your information be corrected or revised by us.

5.3. THE RIGHT TO WITHDRAW THE CONCILIATION

In cases where your data is processed by you on the basis of your consent, you are entitled to withdraw your consent at any time and the processing of your data based on your consent will be terminated. In certain cases, this may mean that we will no longer be able to continue to use our Services.

For example, you can at any time cancel your consent to receive offers and news as well as consent to the data profiling by providing you with personal offers. Canceling these permissions will not prevent you from continuing to use the Services, but this will mean that we will not be able to provide you with any useful suggestions.

You may adjust (cancel or resubmit) your consent by submitting an appropriately updated registration form by changing the consent settings in your account or mobile application or by contacting us in the ways described in Section 6 of this Policy.

Upon termination of your consent, revocation or cancellation, we will destroy the data processed with your consent, and in the cases specified in the Policy, we will deceive us reliably and irrevocably.

In any event, we may keep your consent and proof of it for a longer period, if necessary, so that we can defend against claims, claims or actions brought against us.

5.4. THE RIGHT TO COMPLAIN

If you believe that we process your data in violation of the requirements of data protection law, we will always ask you to contact us directly first. We believe that by benevolent efforts, we will be able to dispel all your doubts, satisfy requests and correct our mistakes, if any.

If you are not satisfied with our proposed solution to the problem or, in your opinion, we will not take action as required by your request, you will have the right to submit a complaint to the supervisory authority which has the State Data Protection Inspectorate in the Republic of Lithuania.

5.5. THE RIGHT TO DETERMINE DATA PROTECTION WHERE THE PROCESSING IS BASED ON RELEVANT INTERESTS

You have the right to disagree with the processing of personal data when personal data is processed on the basis of our legitimate interests. However, in view of the objectives of the Service Provision and the balance between the legitimate interests of both parties (both your data subject and ours as a controller), your objection may mean that, upon termination of our processing of your data based on our legitimate interest, we will not be able to provide you with opportunities continue to use the Services.

To use the right specified in this section, please submit a written request to our Data Protection Officer.

5.6. THE RIGHT TO DELETE DATA (RIGHT TO BE MADE)

In certain circumstances specified in the data processing legislation (when the processing of personal data is illegal, the basis for the processing of data has disappeared, etc.), you have the right to request that we erase your personal data. To use this right, please submit a written request to our Data Protection Officer.

It is important to note that your questionnaire data will be deleted without your separate request, and other data - deleted or reliably personalized if you terminate the use of the Services.

5.7. THE RIGHT TO LIMIT DATA PROTECTION

In certain circumstances specified in the data processing legislation (when the processing of personal data is illegal, you dispute the accuracy of the data, you have filed an objection to the processing of data on the basis of our legitimate interest, etc.), you also have the right to restrict the processing of your data. However, we must point out that due to limitation of data processing and during this period of limitation, we may not be able to guarantee the provision of Your Services.

To use the right specified in this section, please submit a written request to our Data Protection Officer.

5.8. THE RIGHT TO DATA TRANSMISSION

The data that we handle with your consent and processed by automated means, you are entitled to transfer to another data controller. We will provide you with the data you wish to transfer us in the usual format used in our systems and in computer readable form, and if you wish and with technical possibilities, we will forward the data directly to the other controller you specified.

In order to exercise the right to data portability, please submit a written request to our Data Protection Officer.

5.9. APPLICATION EXAMINATION PROCEDURE

In order to protect the data of all our customers from unauthorized disclosure, we will be required to determine your identity upon receipt of your request for data or for the exercise of your other rights. To this end, we may ask you to provide the relevant questionnaire data (eg name, e-mail address, or telephone number) in your registration form and we will compare whether the information you provided matches the relevant questionnaire data. In carrying out this verification, we may also send a control message to the contact (SMS or email) that you submitted in the registration form requesting authorization. If the verification procedure is unsuccessful (for example: your specified questionnaire will not match the details given in the registration form, or you will not be sanctioned by the received SMS or email message), we will be forced to state that you are not the requested data subject and will have to reject your application.

Upon receipt of your request for the implementation of any of your rights and having successfully performed the above-mentioned verification procedure, we undertake to inform you without undue delay, but in any case not later than within one month from the receipt of your request and the completion of the verification procedure, information about the actions that we have taken Your request. Depending on the complexity and number of requests, we have the right to extend the one-month period for another two months, informing you by the end of the first month and indicating the reasons for such extension.

If your application is submitted electronically, we will also provide you with an answer by electronic means, unless this is impossible (for example, because of the high volume of information) or if you ask you to respond in another way.

We will refuse to respond to your request with a reasoned response when the circumstances specified in the legal acts are determined, informing you in writing.

6. WHAT CASES AND WHICH CONTACTS YOU CAN CONTACT US?

You can contact us in all aspects of data processing in the following ways:

by email: info@freskofiorito.lt

Calling our Help Line at +37061271554

Data Protection Officer Contact:

e-mail email address info@freskofiorito.lt

Mailing address – Triliškės, LT-56235, Kaišiadorių raj.

Please send the following letter: UAB "Žiežmarių gėlės" to the Data Protection Officer.

Our details as a data controller:

UAB "Žiežmarių gėlės"

Legal entity code 300578797

Head office: Triliškės, LT-56235, Kaišiadorių raj.

7. HOW MUCH SAFE YOUR DATA?

We use various security technologies and procedures to protect your personal information from unauthorized access, use or disclosure. Our suppliers are carefully selected, we require them to use appropriate means to protect your confidentiality and to ensure the security of your personal information. However, the security of information transmission over the Internet or mobile communications can not be guaranteed; any communication to us of you in the manner indicated is at your own risk.

8. LONGER DATA STORAGE

Upon termination of your data processing and storage deadline set forth in this Policy, we will destroy your data and, in the cases specified in the Policy, reliably and irrevocably, disassociate as promptly as reasonably practicable during the period required for such action.

Longer than specifically specified in this Policy, your personal data may only be stored if:

- It is imperative that we can defend against claims, claims or actions and exercise our rights;

- there are reasonable allegations of unlawful conduct that is being investigated;

- Your data is necessary for the proper resolution of the dispute, the complaint;

- for back-up and other similar purposes;

- under other legal bases.

9. COOKIES

We use cookies (this is a small information file sent to your computer or other device (such as a mobile phone) that you visit on our site and is stored in your browser. The cookie is downloaded to your computer or other device in order to save data, and we could As a cookie, we can also link your purchase history and other data collected through your use of the Services with your browsing on the Internet. The information collected by the cookies enables us to provide you with more convenient browsing and attractive offers. and learn more about the behavior of our site users, analyze trends and improve both the site and your service.

Our website also uses third-party cookies. These cookies are used to create a browsing history for each visitor so we can show you the ads you are targeting and provide the best experience while browsing our website. If your browser allows you to save third-party cookies, our chosen partner has the option to save your cookies to your browser.

Learn more about cookies, their use and disclaimer - See below

10. POLICY OPTIONS AND AMENDMENTS

This Policy applies from 2018. May 23 If we change this Policy, we will announce its updated version on this page.

11. APPLICATION OF THE POLICY

The policy does not apply to other services provided by us or our group companies, such as the website https://freskofiorito.co.uk. Administering your inquiries, requests and / or complaints via the Helpline by telephone or other means.

PRIVACY POLICY AND COOKIES POLICY

WHAT THE COOKIES ARE?

A cookie is a small file sent to the device when the user visits the relevant website. Using cookies, the website recognizes the user's device (for example, when the user visits this website the next time), thus facilitating user browsing on the site and / or providing certain information to the website owner about the use of the site.

WHAT COOKIES WE USE?

The Hot Tub Team store uses both essential (cookie-friendly or use-friendly) cookies, such as filtering settings, login memories, and analytical cookies. Of these, the store uses Google Analytics cookies. They are stored at the Hot Tub Team store using Google Analytics, Google Webmaster. - Google Inc. ("Google") provides a web analytics service that helps you analyze how you use this website. The above-mentioned analytical cookies allow us to identify and count the number of visitors, see how visitors move on the site during its use. In this way, we can use this information for profiling purposes. All of this helps us improve site performance, for example, by ensuring that users can easily find what they are looking for. Information received by cookies about your use of this website - standard user settings information and anonymous visitor behavior information - will be transmitted and stored by Google. The Hot Tub Team store will not use and will not allow any third party to use the statistical analysis tool to trace or collect any information that allows the identity of visitors to this site to be identified. Google may transfer information collected by Google Analytics to third parties as required by law or when third parties handle information on behalf of Google. Google will not associate your IP address with any other information Google may provide under the Google Analytics Terms of Service.

HOW TO DELETE COOKIES?

You can find information on how you can delete cookies from your computer here. We inform you that deleting cookies can adversely affect your use of the site.